Refund and Return Policy

Physical Products:

We want you to be completely satisfied with your purchase, and we understand that sometimes a return or refund is necessary. Our refund and return policy for physical products is designed to provide a hassle-free experience while ensuring fairness to both our customers and our business. Please read the following guidelines carefully:

  1. Eligibility for Refunds:

    • We accept returns and offer refunds for physical products that are returned without any damage.
    • Returns must be initiated within 30 days from the date of purchase.

  2. Return Process:

    • To initiate a return, please contact our customer support team at ecommerce@rushnice.com
    • You will be provided with instructions on how to return the product.
    • The product must be returned in its original packaging and condition, including all accessories and documentation.

  3. Refund Process:

    • Once the returned product is received and inspected, we will notify you about the status of your refund.
    • If the product is verified to be in its original condition, a refund will be processed to your original payment method within 15 business days.

  4. Non-Refundable Items:

    • Downloadable products, including digital goods and software, are non-refundable. Once the purchase is completed, these items cannot be returned or refunded.

  5. Return Shipping Costs:

    • If the return is due to a defect or error on our part, we will cover the cost of return shipping.
    • If the return is due to personal reasons (change of mind, etc.), you will be responsible for the return shipping costs.

  6. Exchanges:

    • We do not offer direct exchanges. If you wish to exchange a product, you can return the original item following our return process and place a new order for the desired item.

Contact Us: If you have any questions or concerns about our refund and return policy, please reach out to our customer support team at ecommerce@rushnice.com We are here to assist you and ensure that your shopping experience with us is exceptional.

Please note that our refund and return policy is subject to change without prior notice. It’s recommended to review this policy before making a purchase.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at ecommerce@rushnice.com for questions related to refunds and returns.